Refund policy
Scope & Deadlines
- B2C (consumers): 14-day right of withdrawal from the date of receipt. Submit your return via the contact form with order number and reason. You will receive instructions upon approval.
- B2B (business customers): Returns only upon prior written approval (RMA). No statutory right of withdrawal applies.
Return Conditions
- Items must be unused, in their original, unopened packaging, and complete (including accessories, manuals, documentation).
- Return shipment is at the risk and expense of the buyer (postage/transport).
- Non-compliant returns may be refused (in whole or in part).
Exclusions
- Lithium-ion batteries and ESS: Due to their nature, batteries may suffer invisible impact or transport damage that could cause internal faults, fire or explosion risks during return transport. This exclusion is in line with Article 16(c) of the EU Consumer Rights Directive (2011/83/EU) and applicable ADR safety standards for dangerous goods. By purchasing, the customer agrees to this specific return exclusion.
- Custom-made / client-specific and discounted products are excluded from refunds.
Refunds
- After receipt and inspection, we will refund within 5 business days via the original payment method.
Reporting Delivery Damage
Inspection upon receipt and the claim procedure are described in our Shipping Policy.
Other
Warranty handling is carried out directly by the manufacturer; see our Terms & Conditions.