Shipping policy
Ordering & Payment
- Shipping occurs only after successful payment via the checkout methods offered (no post-payment unless explicitly agreed in writing).
- We reserve the right to cancel an order in case of obvious price/stock errors; any amounts paid will be refunded.
Delivery Times
- Indicative delivery time: up to 14 days (depending on availability, processing and transport planning).
- Delivery times are non-binding; in case of delays we will inform you proactively.
Delivery & Transfer of Risk
- B2C: risk transfers upon actual receipt by the consumer or a designated third party.
- B2B: risk transfers upon handover to the carrier or upon leaving the warehouse.
- Please ensure suitable unloading facilities (e.g. tail lift). Extra costs due to failed delivery attempts are at the recipient’s expense.
Damage & Discrepancies on Receipt
- Check immediately upon delivery: packaging and quantities. Record visible damage on the delivery note and take photos.
- Without notation and photo documentation, a claim may be rejected by the carrier/insurer.
Special Products
- Lithium-ion batteries / ESS: cannot be collected or returned due to transport regulations.
References
- For returns and refunds: see our Refund Policy.
- For warranty and liability: see our Terms & Conditions.