Terms of service

Applicability

  • Applicable to all offers, orders, agreements, and deliveries of Rebor B.V. (KvK 14091885, Amsterdam).
  • Applies to B2C and B2B; mandatory consumer protection rules remain applicable.
  • Deviating terms and conditions from the customer are expressly rejected, unless confirmed in writing.

Offer, prices & taxes

  • Prices apply exclusively to the articles listed in the webshop; shipping and additional costs are shown separately during checkout.
  • Consumer prices are generally including VAT at checkout; business prices may be excluding VAT, as indicated.
  • For deliveries outside the European Union, the 0% VAT rate applies, provided the export is demonstrably supported by valid export documents in accordance with legal requirements.
  • All prices are excluding import duties, taxes, levies, and recycling fees that are due outside the Netherlands, both within and outside the European Union. These costs are fully borne by the customer. The customer is solely responsible for paying any recycling fees or other additional costs to the competent authority in their country.
  • Rebor B.V. reserves the right to cancel orders in the event of obvious errors or mistakes in price or product information, even if an order confirmation has already been sent. Any amounts already paid will in that case be refunded without delay.
  • Exclusion Belgian consumers: Rebor B.V. does not sell battery products to private (consumer) customers in Belgium. If a private customer in Belgium nevertheless places an order containing battery products, Rebor B.V. reserves the right to cancel this order and fully refund the amount already paid.

Payment & formation

  • Delivery takes place only after payment via the payment methods offered in the webshop (no post-payment).
  • The agreement is concluded after successful payment/authorization and our (automatic) order confirmation.

Delivery, delivery time & force majeure

  • Delivery time is indicative (up to 14 days) and not binding.
  • In case of force majeure (e.g. disruptions at supplier/carrier), obligations are suspended; if force majeure continues, the unfulfilled part may be terminated.

Risk, receipt & unloading

  • B2C: transfer of risk upon actual delivery; B2B: upon transfer to the carrier or upon leaving the warehouse.
  • The customer ensures a suitable unloading situation; additional costs due to failed delivery are borne by the customer.
  • Damage or deviations upon receipt must be reported within 2 working days in writing and with photos. After this period, the right to claim lapses.

Returns & refunds

For conditions, terms, and exclusions (including batteries/ESS, custom-made products, discounted items), we refer to the Refund Policy. This policy forms an integral part of these terms and conditions.

Service conditions – Warranty handling

For all products, with the exception of solar panels, warranty handling is carried out directly via the manufacturer:

  1. Warranty request via manufacturer: the customer must submit a ticket/application directly via the manufacturer’s portal (see manufacturer’s website).
  2. Processing by manufacturer: diagnosis, repair/replacement, and any shipment are handled by the manufacturer; we are not an intermediary and do not guarantee direct replacement.
  3. Registration: if required, the customer must register the product in time for (extended) warranty; failure to register may limit entitlement.

By ordering you agree to this method of warranty handling.

Recall

  • If Rebor B.V. or the manufacturer initiates a recall, the customer is obliged to fully cooperate and provide all necessary information upon first request.
  • If the customer fails to cooperate sufficiently, the customer is liable for any damage suffered by Rebor B.V. as a result.

Retention of title

  • Goods remain the property of Rebor B.V. until full payment has been received.

Liability

  • Only liable for direct damage caused by intent or gross negligence of Rebor B.V., up to the invoice value of the relevant product/partial performance.
  • No liability for indirect/consequential damage, without prejudice to mandatory consumer rights.

Choice of law & disputes

  • Dutch law applies; competent court: Amsterdam (consumers retain statutory forum choice).
  • Consumers can use the EU ODR platform.

References