Terms of service

Applicability

  • Applicable to all offers, orders, agreements, and deliveries of Rebor B.V. (Chamber of Commerce 14091885, Amsterdam).
  • Applies to both B2C and B2B; mandatory statutory consumer protection rules remain applicable.
  • Deviating conditions from the customer are expressly rejected unless confirmed in writing.

Offer, Prices & Taxes

  • Prices apply exclusively to the items listed in the webshop; shipping and additional costs are displayed separately during checkout.
  1. VAT within the EU: For consumers (B2C) within the European Union, the displayed prices include the legally applicable sales tax (VAT). 

    Exception 0% VAT rate (Conditions & Liability):
    • The Netherlands: The 0% rate applies to solar panels, inverters, and mounting materials (home batteries are taxed at 21% VAT in NL), in accordance with the rules of the Dutch Tax Authority.
    • Germany: The 0% rate (Nullsteuersatz) applies to solar panels, inverters, and home batteries, in accordance with the rules of the German Tax Authority (Bundesfinanzministerium/UStG).
    • Other EU countries: For deliveries to other EU countries, the standard local VAT rate is calculated.
    Please note: The customer is fully responsible for the accuracy of the information provided to qualify for the 0% rate (such as the destination and nature of the installation). If it subsequently appears that the customer has provided incorrect information or does not meet the statutory requirements of the tax authority in the relevant country, Rebor B.V. is entitled to recover the due VAT and any potential fines from the customer.

    For business customers (B2B) with a valid VAT number, the VAT is reverse-charged (Intra-Community supply) and the price is exclusive of VAT.
  2. Deliveries outside the EU: For deliveries outside the European Union (such as Switzerland), prices are shown exclusive of VAT (0% rate).
  3. Import duties and other levies: All prices are exclusive of import duties, taxes (other than those mentioned under point 1), levies, and recycling fees outside the Netherlands. The customer is personally responsible for payment of these to the competent authority/authorities in the country of delivery.
  • Rebor B.V. reserves the right to cancel orders in the event of obvious errors or mistakes in price or product information, even if an order confirmation has already been sent. Any amounts already paid will be refunded immediately in such cases.

Payment & Conclusion of Agreement

  • Delivery takes place exclusively after payment via the payment methods offered in the webshop (no post-payment).
  • The agreement is concluded after successful payment/authorization and our (automatic) order confirmation.

Delivery, Delivery Time & Force Majeure

  • Delivery time is indicative (up to 14 days) and not binding.
  • In case of force majeure (including disruptions at suppliers/carriers), obligations are suspended; if the force majeure persists, the unperformed part may be dissolved.

Risk, Receipt & Unloading

  • B2C: transfer of risk upon actual delivery; B2B: upon transfer to the carrier or upon leaving the warehouse.
  • The customer ensures a suitable unloading situation; extra costs due to failed delivery are for the customer's account.
  • Damage or discrepancies upon receipt must be reported in writing with photos within 2 working days. After this period, the right to complain lapses.

Returns & Refunds

For conditions, periods, and exclusions (e.g., batteries/ESS, custom work, discounted items), we refer to the Refund Policy. This policy forms an integral part of these terms and conditions.

Service Conditions – Warranty Handling

For all products, with the exception of solar panels, warranty handling proceeds directly through the manufacturer:

  1. Warranty request via manufacturer: the customer must submit a ticket/request via the manufacturer's portal (see manufacturer's website).
  2. Handling by manufacturer: diagnosis, repair/replacement, and any shipping are handled by the manufacturer; we are not an intermediary and do not guarantee direct replacement.
  3. Registration: if required, the customer registers the product in time for (extended) warranty; failure to register may limit claims.

By ordering, you agree to this procedure for warranty handling.

Recall

  • If Rebor B.V. or the manufacturer initiates a recall action, the customer is obliged to cooperate fully and provide all necessary information upon first request.
  • If the customer does not cooperate or cooperates insufficiently, the customer is liable for any damage Rebor B.V. suffers as a result.

Retention of Title

  • Goods remain the property of Rebor B.V. until full payment is received.

Liability

  • Only liable for direct damage due to intent or gross negligence of Rebor B.V., up to a maximum of the invoice value of the relevant product/partial performance.
  • No liability for indirect/consequential damage, without prejudice to mandatory consumer rights.

Choice of Law & Disputes

  • Dutch law applies; competent court: Amsterdam (consumers retain statutory choice of forum).
  • Consumers can use the EU ODR platform.

References