Terms of service

Applicability

  • These Terms & Conditions apply to all offers, orders, agreements and deliveries of Rebor B.V. (KvK 14091885, Amsterdam).
  • They apply to both B2C and B2B; mandatory consumer protection provisions remain applicable.
  • Diverging conditions of the customer are expressly rejected unless confirmed in writing.

Offer, Prices & Taxes

  • Prices apply exclusively to the items listed in the webshop; shipping and additional costs are displayed separately during checkout.
  • Consumer prices are generally inclusive of VAT; business prices may be exclusive of VAT, as indicated.
  • For deliveries outside the European Union, the 0% VAT rate applies, provided that the export can be substantiated with valid export documentation in accordance with applicable legislation.
  • All prices are exclusive of import duties, taxes, levies, and recycling fees payable outside the Netherlands, both within and outside the European Union. These costs are entirely the responsibility of the customer. The customer is solely responsible for paying any recycling fees or other applicable charges to the competent authority in their country. For deliveries outside the EU, all obligations and risks related to import, local levies, and recycling schemes remain entirely with the customer.
  • Rebor B.V. reserves the right to cancel orders in the event of obvious errors or inaccuracies in pricing or product information, even after an order confirmation has been sent. Any amounts already paid will in such cases be refunded without delay.

Payment & Conclusion of Agreement

  • Delivery takes place only after payment via the payment methods offered in the webshop (no post-payment, unless agreed in writing).
  • The agreement is concluded after successful payment/authorization and our (automatic) order confirmation.

Delivery, Lead Time & Force Majeure

  • Delivery times are indicative (up to 14 days) and not binding.
  • In cases of force majeure (e.g. disruptions at suppliers/carriers), obligations are suspended; if such circumstances continue, the unfulfilled part may be cancelled.

Risk, Receipt & Unloading

  • B2C: risk transfers upon actual delivery; B2B: upon handover to the carrier or when leaving the warehouse.
  • The customer is responsible for suitable unloading conditions; additional costs resulting from failed deliveries are borne by the customer.

Returns & Refunds

For conditions, terms and exclusions (e.g. batteries/ESS, custom-made products, discounted items), please refer to the Refund Policy. This policy forms an integral part of these Terms & Conditions.

Service Conditions – Warranty Handling

For all products, with the exception of solar panels, warranty handling is carried out directly by the manufacturer:

  1. Warranty request via manufacturer: the customer must submit a ticket/application directly via the manufacturer’s portal (see manufacturer’s website).
  2. Processing by manufacturer: diagnosis, repair/replacement and possible shipping are performed by the manufacturer; we are not an intermediary and do not guarantee direct replacement.
  3. Registration: if required, the customer must register the product in time for (extended) warranty; failure to register may limit entitlement.

By placing an order, you agree to this procedure for warranty handling.

Retention of Title

  • Goods remain the property of Rebor B.V. until full payment has been received.

Liability

  • We are liable only for direct damages caused by intent or gross negligence on the part of Rebor B.V., limited to the invoice value of the relevant product/performance.
  • No liability for indirect or consequential damages, without prejudice to mandatory consumer rights.

Governing Law & Disputes

  • Dutch law applies; competent court: Amsterdam (consumers retain their statutory forum rights).
  • Consumers may use the EU ODR platform.

References