Terms of service

Applicability

  • Applicable to all offers, orders, agreements, and deliveries of Rebor B.V. (Chamber of Commerce no. 14091885, Amsterdam).
  • Applies to B2C and B2B; mandatory consumer protection laws remain applicable.
  • Any deviating terms and conditions of the customer are expressly rejected, unless explicitly agreed upon in writing.

Offers, prices & taxes

  • Prices apply exclusively to the items listed in the webshop; shipping and additional costs are shown separately during checkout.
  1. VAT within the EU: For consumers (B2C) within the European Union, the displayed prices include the legally applicable value-added tax (VAT).

    Exception 0% VAT rate (Conditions & Liability):
    • Netherlands: The 0% rate applies to solar panels, inverters, and mounting materials (home batteries are subject to 21% VAT in the Netherlands), in accordance with the rules of the Dutch Tax Authorities.
    • Germany: The 0% rate (Nullsteuersatz) applies to solar panels, inverters, and home batteries, in accordance with the rules of the German tax authorities (Bundesfinanzministerium/UStG).
    • Other EU countries: For deliveries to other EU countries, the standard local VAT rate applies.
    Please note: The customer is fully responsible for the accuracy of the information provided to qualify for the 0% VAT rate (such as the destination and nature of the installation). If it is later determined that incorrect information was provided or that the customer does not meet the statutory requirements of the tax authorities in the relevant country, Rebor B.V. is entitled to recover the applicable VAT and any penalties from the customer.

    For business customers (B2B) with a valid VAT number, VAT is reverse-charged (intra-Community supply) and prices are exclusive of VAT.
  2. Deliveries outside the EU: For deliveries outside the European Union (such as Switzerland), prices are shown exclusive of VAT (0% rate).
  3. Import duties and other charges: All prices are exclusive of import duties, taxes (other than those mentioned under point 1), levies, and recycling contributions outside the Netherlands. The customer is solely responsible for payment of these to the competent authorities in the country of delivery.
  4. Extended Producer Responsibility (EPR) – B2B: In the case of business-to-business (B2B) deliveries, the purchaser acts as the importer and producer within the meaning of the applicable national environmental legislation in the country where the goods are imported and/or used. The purchaser is fully responsible for registration, reporting, and payment of all obligations relating to extended producer responsibility (EPR), including—but not limited to—battery, WEEE, and comparable recycling and collection schemes (such as BEBAT in Belgium).
  • Rebor B.V. reserves the right to cancel orders in the event of obvious errors or mistakes in price or product information, even if an order confirmation has already been issued. Any amounts already paid will be refunded without delay.

Payment & formation of the agreement

  • Delivery takes place only after payment via the payment methods available in the webshop (no payment after delivery).
  • The agreement is concluded upon successful payment/authorization and our (automatic) order confirmation.

Delivery, delivery time & force majeure

  • Delivery times are indicative (up to 14 days) and not binding.
  • In the event of force majeure (including disruptions at suppliers/carriers), obligations are suspended; if force majeure persists, the unperformed part of the agreement may be terminated.

Risk, receipt & unloading

  • B2C: risk transfers upon actual delivery; B2B: upon handover to the carrier or upon leaving the warehouse.
  • The customer is responsible for a suitable unloading situation; additional costs due to failed delivery are borne by the customer.
  • Damage or discrepancies upon receipt must be reported in writing with photos within 2 working days. After this period, the right to claim expires.

Returns & refunds

For conditions, terms, and exclusions (including batteries/ESS, custom-made products, discounted items), please refer to the Refund Policy. This policy forms an integral part of these terms and conditions.

Service conditions – Warranty handling

For all products, with the exception of solar panels, warranty handling is carried out directly through the manufacturer:

  1. Warranty request via manufacturer: the customer must submit a ticket/request directly via the manufacturer’s portal (see manufacturer’s website).
  2. Handling by manufacturer: diagnosis, repair/replacement, and any shipment are carried out by the manufacturer; we are not an intermediary and do not guarantee immediate replacement.
  3. Registration: where required, the customer must register the product in time for (extended) warranty; failure to register may limit warranty claims.

By placing an order, you agree to this warranty handling procedure.

Recall

  • If Rebor B.V. or the manufacturer initiates a recall, the customer is obliged to fully cooperate and to provide all requested information without delay.
  • If the customer fails to cooperate or cooperates insufficiently, the customer is liable for any damages incurred by Rebor B.V. as a result.

Retention of title

  • Goods remain the property of Rebor B.V. until full payment has been received.

Liability

  • Liability is limited to direct damages caused by intent or gross negligence of Rebor B.V., up to a maximum of the invoice value of the relevant product or partial performance.
  • No liability for indirect or consequential damages, without prejudice to mandatory consumer protection rights.

Governing law & disputes

  • Dutch law applies; competent court: Amsterdam (consumers retain their statutory choice of forum).
  • Consumers may use the EU ODR platform.

References